We offer shipping to the US and Canada, and we use USPS and FedEx to ship your package domestically and internationally. Please note any order placed during non-business hours will be processed the following business day. Orders will not ship over the weekend. You will receive another notification when your order has shipped. For any inquiries about the shipping or returns please email help@poofyorganics.com.
Poofy Organics offers FREE standard USPS Shipping on all US orders over $70. No promotion code is required to receive free shipping on all $70+ US purchases.
At Poofy Organics, we do our best to keep our shipping prices low. Shipping charges are determined by weight and zip code of the package. If there are two or more orders made by the same customer, our shipping department may combine to save money; however, there will be no refund on shipping charges.
Currently we only offer international shipping to Canada. Shipping charges for your order will be calculated and displayed at checkout based on your shipping option selection. FREE Shipping is not available outside of the US.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. STAND Global Enterprises DBA Poofy Organics is not responsible for these charges if they are applied and are your responsibility as the customer.
When you place an order with Poofy Organics, you will receive an order confirmation via email. If you have questions about your order, please email help@poofyorganics.com. Please include your order number in the subject of your email.
When an order is placed on poofyorganics.com we begin processing the order immediately, to ensure prompt delivery. An order can be edited as long as the order has not been processed yet. Once an order is processed no changes can be made.
In the event of an order cancellation for any reason, we shall deduct a 5% cancellation fee, to cover the non-refundable credit card transaction fees, Shopify Platform fees, etc. incurred by Poofy Organics for every transaction. The 5% fee shall be deducted from the refund, for a maximum refund of 95% of the original amount before the product credit is applied.
Should an item on your order be out of stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.
We want you to be 100% satisfied with your Poofy product purchase, and we stand by the quality of our products. Should you for any reason be unhappy with your Poofy product purchase, please let us know within 30 days and we would love the opportunity to make it better by offering an exchange. See exceptions below.
If you're not happy with a product please contact us at help@poofyorganics.com to process a return and exchange. You can select to receive a product replacement of equal or lesser value or to receive a product credit. Poofy products are not eligible for refunds.
If you choose the exchange option, you will be responsible for the shipping cost of sending the item back to the home office, and the company will cover the shipping of the exchanged item sent back to you.
If you you choose the credit to your account option, please know that shipping fees, duties, and taxes are non-refundable. When you return an item from an order that qualified for Free Shipping, the prorated shipping charges associated with that item will be deducted from the credit before it is applied to your account. All bundled items must be returned with all components for a full refund.
Products not eligible for returns and exchanges:
Please note that our return policies are strict on personal hygienic items including anything that comes in a jar where the user inserts their fingers, and anything that comes in a stick or with an applicator, where the user applies it directly onto their skin. These items include but are not limited to: deodorants, facial skincare moisturizers, all products in the oral care category, lipsticks, lip glosses, eyeliners, lip liners, mascara, lotion sticks, soap bars. These items can only be returned if they are in their original unopened packaging. The reason for this is to keep our customers safe avoiding cross-contamination. Further LASHES and Lash accessories are NOT returnable.
Clearance items are not eligible for returns/exchanges.
Submitting a Return Request
Please either use your packing slip or print your email order confirmation to include in your return and indicate on it the products you wish to return or exchange and the product(s) you would like an exchange for. Poofy Organics is not responsible for return shipping costs. If you choose to return a product, you will be responsible for the shipping cost of sending the item back to the home office. The company will cover the shipping of the exchanged item sent back to you in case of an exchange. We will notify you once we have received the product and will begin the return process.
All returns must be postmarked within 30 days of the original ship date on your invoice and the product must be mostly full to be eligible for a return/exchange. Multiple exchanges will not be allowed.
Please ship the products to:
1 Madison St,
Ste. A5
East Rutherford, NJ 07073
We will notify you via email once your refund/exchange has been processed.
If you received a damaged item, we apologize! When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
We are very sorry if a mistake was made in processing your order. Please email us immediately at help@poofyorganics.com with your order number within 7 days of receiving shipment. Please attach photos of the incorrect item(s) you received so that we may help identify the mistake. We’ll send you the correct product right away, including a return shipping label for the incorrect product you have received. If the correct item is no longer available, we’ll credit your account. Please allow 48 hours for the credit to appear on your account. A copy of your packing slip must be sent with returns.
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Thank you for your interest in POOFY ORGANICS where we have something for everyone in the family. Our mission is to provide the most effective & safest products at affordable prices!