We offer shipping to the US and Canada, and we use USPS to ship your package domestically and internationally. Please note any order placed during non-business hours will be processed the following business day. Orders will not ship over the weekend. You will receive another notification when your order has shipped.
Poofy Organics offers FREE USPS Shipping on all US orders over $70*. No promotion code is required to receive free shipping on all $70+ US purchases.
At Poofy Organics, we do our best to keep our shipping prices low. Shipping charges are determined by weight and zip code of the package. If there are two or more orders made by the same customer, our shipping department may combine to save money; however, there will be no refund on shipping charges.
We only offer international shipping to Canada. Shipping charges for your order will be calculated and displayed at checkout based on your shipping option selection.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. STAND Global Enterprises DBA Poofy Organics is not responsible for these charges if they are applied and are your responsibility as the customer.
When you place an order with Poofy Organics, you will receive an order confirmation via email. If you have questions about your order, please email help@poofyorganics.com. Please include your order number in the subject of your email.
When an order is placed on poofyorganics.com we begin processing the order immediately, to ensure prompt delivery. We're unable to cancel or change an order once it's submitted.
In the event of an order cancellation or refund, for any reason, we shall deduct a 5% cancellation fee, to cover the non-refundable credit card transaction fees, Shopify Platform fees, etc. incurred by Poofy Organics for every transaction. The 5% fee shall be deducted from the refund, for a maximum refund of 95% of the original amount before the product credit is applied.
Should an item on your order be out of stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.
We want you to be 100% satisfied with your Poofy product purchase, and we stand by the quality of our products. Should you for any reason be unhappy with your Poofy product purchase, please let us know within 30 days and we would love the opportunity to make it better by offering an exchange.
Poofy Organics offers a 30-Day Return/Exchange Guarantee- If you're not happy with a product, simply contact us for an exchange, or product credit applied to your Poofy account.
Shipping fees, duties, and taxes are non-refundable, and those orders that qualified for Free Shipping, the shipping charges will be deducted from the credit before it is applied to your account. All bundled items must be returned with all components for a full refund.
Please note that our return policies are strict on personal hygienic items (such as creams, toothpaste, shampoo i.e.). The reason for this is to keep all our customers safe. All our products are new, unused, and unopened. Further LASHES and Lash accessories are NOT returnable.
Clearance items are not eligible for returns/exchanges. Please either use your packing slip or print your email order confirmation to include in your return and indicate on it the products you wish to return or exchange and the product(s) you would like an exchange for. Poofy Organics is not responsible for return shipping costs. Once received, we will notify you that we have received the product and will begin the return procedure.
All returns must be postmarked within 30 days of the original ship date on your invoice and the product must be mostly full to be eligible for a return/exchange. Multiple exchanges will not be allowed.
Please ship the products to:
1 Madison St,
Ste. A5
East Rutherford, NJ 07073
We will notify you via email once your refund/exchange has been processed.
If you received a damaged item, we apologize! When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
We are very sorry if a mistake was made in processing your order. Please email us immediately at help@poofyorganics.com with your order number within 7 days of receiving shipment. Please attach photos of the incorrect item(s) you received so that we may help identify the mistake. We’ll send you the correct product right away, including a return shipping label for the incorrect product you have received. If the correct item is no longer available, we’ll credit your account. Please allow 48 hours for the credit to appear on your account. A copy of your packing slip must be sent with returns.
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Thank you for your interest in POOFY ORGANICS where we have something for everyone in the family. Our mission is to provide the most effective & safest products at affordable prices!